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Free delivery from 120 €Free delivery from 120 €

Shipping Policy & Rates

We ship to all countries in the world

Stop-Vieillissement subcontracts the processing of parcels to the Company "Croq-Nature" which stores BIONEO™®© products in its "Parcel Distribution Center" in Romorantin in Loir-et-Cher, France. 

Package processing

  1. The distribution center is responsible for preparing the packages and providing a tracking number, obtained when you drop off your package at the sorting center of the Post Office (for France), or other transport providers for international .
  2. This tracking number is then entered for your order by Stop-Aging Customer Service, vyour order is then "Processed"
  3. An E-mail will confirm that your Parcel is in Transit. You can then track its delivery to your place of receipt by clicking on the parcel number link. This E-Mail also contains a link that allows you to "Download" your invoice.
  4. The carrier takes over and informs you of the tracking of your package by SMS, if you have accepted SMS messages. option visible at the end of the order steps.

Choice of delivery method 

You can choose the option "COLLECT" instead of "SHIPPING" and thus avoid delivery costs. Packages are ready in 1 hour at this address:

     Croq Nature, 25 Avenue de Paris, 41200, Romorantin-Lanthenay, France. 

    The default delivery is home delivery to your mailbox. without signature.

    We will not compensate for lost parcels if the carrier's declaration is "Parcel Delivered" to the address indicated and consider that the Parcel has been delivered. If you have not received your package, it is necessary to make a claim at your local post office. In any case, please contact us to find a solution.

    Delivery to pick-up point - Relais Pickup de la Poste Colissimo for France

      This delivery method allows you to receive your package close to your place of work or on your way.
      Use the official tool to locate the "Relais Pickup" of your choice and indicate the complete address in the delivery address of your order: 

      link to locate a Colissimo collection point: https://localiser.laposte.fr/

       

      for example in the vicinity of Marseille:

      Choose your La Poste Colissimo pick-up point

      In the delivery address of your order, sEnter the full address of the Point Relais. And indicate your mobile phone number in order to be notified by SMS:

       

      Delivery rates "home to letterbox" and "relay point" (France)

      Free delivery from 120€ of purchase for all destinations

      Rates France, Andorra and Monaco

      5€ from 0 to 0,25kg

      6,55€ from 0,251 to 0,5kg

      8,10€ from 0,501 to 1kg

      9,35€ from 1,01 to 2kg

      European rates 

      7,55 from 0 to 0,5kg 

      9,10 from 0,501 to 1kg

      10,35 from 1,01 to 2kg

      Overseas rates

      8,35 from 0 to 0,5kg

      11,20 from 0,501 to 1kg

      14,10 from 1,01 to 2kg

      North America & Canada rates

      8,35 from 0 to 0,5kg

      11,20 from 0,501 to 1kg

      14,10 from 1,01 to 2kg

      WORLDWIDE SHIPPING RATES

      11,22€ from 0 to 0,5kg

      14,64 from 0,501 to 1kg

      18,12 from 1,01 to 2kg

      Free delivery to from 120€ of order for all destinations

        The rate for home delivery to your mailbox is based on the rate of the carrier Colissimo.

        Shipping costs are automatically calculated according to the destination and the weight of the package, and are displayed at the bottom of your basket page.

        In order to reduce delivery times and prices internationally, dispatch centers are distributed according to the continents (in the process of being created)

        We make a very significant effort for distant destinations in order to offer you free delivery from 120€ of purchase.

        Average delivery times:

        The packages are dispatched the next day at the latest of your order. Each package is identified with a tracking number, sent by email as soon as the shipment is validated and for follow-up. The "package tracking number", as well as your invoice are updated and visible on the order confirmation page.

        - France 2 to 4 working days

        - Europe 3 to 5 working days

        - North America 5-7 business days

        - Overseas and rest of the world from 5 to 10 days open depending on the destination.

        Refund policy (parcel return)

        https://stop-vieillissement.com/pages/politique-de-remboursement