How to contact customer service

We have made several ways available to contact us

1. We kindly ask you to use in priority "call me back" the green telephone symbol present on all our pages, at the top left next to our logo. Customer Service will contact you within 4 hours. 
2. Otherwise, the customer service manager, Tasa Dojcinovic is at your disposal on +33 (0)758246652 in French, English, Italian and Slavic languages.
3. via the contact form below.

Parcel delivery

We have chosen to outsource the preparation and shipping of packages to Croq-Nature. Packages are shipped from France to all destinations. For any delivery problem or delivery times that do not comply with our delivery policy, your single point of contact is Stop-vieillissement or aging-halt (English speaking).

Although we are certain of the quality of our products, we have set up a return parcel policy.

These policies are intended to ensure your satisfaction and prompt processing. they are visible in the order and payment pages. You can view them here:

Shipping information 

Refund Policy