Rates and Shipping & Return Policy
We ship to all countries in the world
Stop-Vieillissement subcontracts the processing of parcels and shipments to the Company "Croq-Nature" which stores BIONEO™®© food supplements in its "Parcel Distribution Center" in Romorantin in Loir-et-Cher, France.
The distribution center prepares the packages and deposits them at the carrier's sorting center.
- The parcel distribution center is responsible for providing you with a Parcel tracking number, obtained when you drop off your parcel at the La Poste sorting center (for France), around 16 p.m. or from other transport providers for France. 'international.
- This tracking number is then entered for your order by Stop-Aging Customer Service, vYour order is then considered by Customer Service as "Processed"
- An E-mail will confirm that your Parcel is in Transit. You can then track its delivery to your place of receipt by clicking on the parcel number link.
- This E-Mail contains a link that allows you to "Download" your invoice.
- The carrier takes over and informs you of the tracking of your package by SMS, if you have accepted SMS messages. Option visible at the end of your order.
Choice of Parcel delivery method
You can choose the "PICK UP" option instead of "SHIPPING" before paying for your order and thus avoid delivery costs and collect your order directly at this address:
25 Avenue de Paris, 41200, Romorantin-Lanthenay, France.
The default delivery (Prices according to the weight of the package) is home delivery to your mailbox. without signature.
This mode is not guaranteed when the carrier (Colissimo) declares to have delivered the product (visible thanks to the parcel tracking number in your order) We will not compensate for lost parcels if the declaration of the carrier is "Parcel Delivered to the address indicated" and consider that the Parcel has been delivered to the address indicated.
Delivery in Pick-up point - Relais Pickup La Poste Colissimo France
This delivery method allows you to receive your package close to your place of work or on your way. the price is lowered by €1 compared to the basic price below.
Use this tool to locate the "Relais Pickup" of your choice and indicate the complete address in the delivery address of your order: https://localiser.laposte.fr/
Choose your La Poste Colissimo pick-up point
In the delivery address of your order, sEnter the complete address of the Point Relais. And indicate your mobile phone number in order to be notified by SMS from Colissimo:
Standard rates for home shipments to letterboxes and pick-up points (France)
- Indicative prices for France, Andorra and Monaco depending on the weight of the package:
Free delivery from 120 € of purchase.
5€ from 0 to 0,25Kg
6,55€ from 0,251 to 0,5Kg
8,10€ from 0,501 to 1Kg
9,35€ from 1,01 to 2kg
Rates Europe EU zone
- Indicative rates Overseas & Rest of the World
Free from 150€ of order (from January 21, 2022 we make a significant effort for you)
11,22€ from 0 to 0,5Kg
14,64 from 0,501 to 1Kg
18,12 from 1,01 to 2Kg
- From 120€ of order for France, Andorra and Monaco. the destinations.
- From 150€ of order for all other destinations
The rate for home delivery to your mailbox is based on the rate of the carrier Colissimo.
Shipping costs are automatically calculated according to the destination and the weight of the package, and are displayed once you have entered your complete delivery address.
In order to reduce delivery times and prices internationally, dispatch centers are distributed according to the continents (in the process of being created)
Shipping rates increase for distant destinations. This is why we have limited this increase by proposing free international or remote delivery from an order of €150.
We use the services of Colissimo, home delivery to your mailbox.
From 250€ of order, we ship by registered mail and your signature will be required, free for you. If you are not present, a delivery notice will be left for you indicating the nearest post office to collect your package.
Average delivery times:
The packages are dispatched the next day at the latest of your order.
Each package is identified with a tracking number, sent by email as soon as the shipment is validated and for follow-up.
- France 48h
- Europe from 3 to 5 days
- Overseas and rest of the world from 5 to 10 days open depending on the destination.
Your Item does not suit you?
To fully satisfy you, we have implemented a simple and effective return policy:
You wish to modify or cancel your order.
We manage your order as soon as it is confirmed (paid by Card or Paypal) and prepare your package quickly, usually in less than 4 hours and drop it off at the sorting center around 16 p.m., your package is registered and "Scanned". This is how we get the "Tracking Number".
Your order is then processed immediately, generally in less than 5 hours. For this reason, you have 4 hours after the order confirmation to modify your order. Utilize our page Contact us (Note: orders paid by bank transfer or check are not "processed" but only recorded pending bank transfer or pending check collection, and can therefore be canceled)
You have not received your package.
Knowing that the average delivery times are:
- 2 3 days in for France,
- 3-5 days to EU,
- 5 to 8 days other destinations
More than 10 days for destinations, such as "New Caledonia or exceptional situation beyond our control). Use the following tool to know the estimated duration of the transport:
If you do not receive your package within a reasonable time while the Parcel Tracking Number indicates "DELIVERY MADE" nous recommend that you open a claim with your local post office. In any case, please contact us to find a solution.
We do not refund packages declared as "free delivery".
You have received your item but you are not satisfied (Retraction)
You can return your item to us until 14 days after the date of receipt of your package. The Parcel Tracking number indicates the delivery date.
Here's how to do it in 3 steps:
- Contact customer support at: firstname.lastname@example.org to inform us of your upcoming return.
- Print and complete the return form (document to download)
- Send your article along with the form to the address that we will communicate to you by email.
After receipt of the item(s) in our warehouses, we will provide you by email with a prepaid label to stick on the package and when the package has arrived, we will refund the amount of your purchase within 14 days. in the form of a voucher (if you want another form of reimbursement, please let us know.)
delivery costs are your responsibility if you do not use this procedure.
You received your damaged product
In this case of a product damaged during delivery or in the case of a product defect, contact us by email: email@example.com, with the following details:
- Your order number
- The description of the problem (wrong item, damaged, defect, etc.)
- A photo or video
Refund & Return Policy
The refund policy is subject to a procedure, it is displayed on the order and payment processing pages, you can consult it here: